Refund policy

Returns, Cancellations and Refunds

You have the right to cancel most online purchases within 14 days of receiving your order, without providing a reason.

To exercise this right, you must notify us within 14 days after the day you, or someone nominated by you, receives the goods. After notifying us, you have a further 14 days to return the goods.

To request a return, contact us at bodynskincobusiness@gmail.com with your order number and the reason for your request. Please do not send an item back to the address shown on its parcel or directly to a supplier. We will provide the correct return address and instructions.

Change-of-mind returns

For a change-of-mind return, the customer is responsible for the return postage unless we agree otherwise. We recommend using a tracked delivery service, as you remain responsible for the item until it reaches the stated return address.

Items may be inspected in the same way that they could reasonably be inspected in a shop. We may reduce the refund if the item’s value has been diminished by handling beyond what is reasonably necessary to establish its nature, characteristics and function.

Where reasonably possible, items should be returned with their original packaging, accessories and any included parts. Proof of purchase is required.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty, not as described or incorrect. Include your order number and clear photographs or video where appropriate.

For qualifying faulty, damaged or incorrect items, BODYNSKINCO will cover reasonable return costs and provide the remedy required under applicable consumer law. This may include a refund, replacement or repair, depending on the circumstances.

Hygiene-related items

Sealed goods that are not suitable for return for health-protection or hygiene reasons cannot be returned after their seal has been broken. This exception only applies where the item was supplied sealed and is genuinely unsuitable for return once unsealed.

This restriction does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.

Exchanges

We do not currently offer direct exchanges. The quickest option is to return the original item, where eligible, and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

When an order is cancelled under the statutory cancellation right, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for premium or expedited delivery is not refundable unless the order was faulty, damaged or incorrectly supplied.

Banks and payment providers may require additional time to display the refund in your account.

Order cancellations before dispatch

Contact us as soon as possible if you wish to cancel an order. If the order has already been processed or dispatched, you may need to follow the returns procedure after receiving it.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.