Shipping policy

Order processing

Orders are normally processed within 1–3 business days. Orders placed during weekends or UK bank holidays will begin processing on the next business day.

You will receive an order confirmation after placing your order and a further notification when the order has been dispatched.

UK delivery times

We currently deliver to addresses within the United Kingdom.

Standard delivery typically takes 3–7 business days after dispatch. Including processing time, customers should normally receive their order within approximately 4–10 business days.

Delivery dates are estimates rather than guarantees. Where a different delivery estimate is displayed on a product page or during checkout, that estimate will apply.

Unless a different delivery period has been agreed with you, orders will be delivered without undue delay and ordinarily no later than 30 days after the order is accepted.

Shipping charges

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Tracking

Where tracking is available, tracking details will be sent to the email address used when placing the order. Tracking information may require a short time to update after dispatch.

Multiple parcels

Products in the same order may occasionally be fulfilled from different locations. This means that an order may arrive in more than one parcel and on different days. You will not be charged additional delivery fees because an order is divided into multiple parcels.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

BODYNSKINCO is not responsible for delays caused by incorrect or incomplete information supplied by the customer. Additional delivery costs resulting from an incorrect address may be charged where permitted by law.

Delayed or missing orders

Carrier delays can occasionally occur due to severe weather, transport disruption, high seasonal demand or other circumstances outside our reasonable control.

If your order has not arrived within the stated delivery estimate, please check the tracking information and contact us at bodynskincobusiness@gmail.com

We will investigate substantially delayed or missing orders with the supplier or delivery carrier. Your statutory rights remain unaffected.

Damaged parcels

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and clear photographs where appropriate.

Risk during delivery

BODYNSKINCO remains responsible for the goods until they are delivered into your physical possession or to a person you have nominated to receive them, other than a carrier selected independently by you.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. If processing or dispatch has already begun, it may not be possible to stop the shipment and you may need to follow our Return and Refund Policy after receiving it.

Returns

Delivery information relating to returns, including responsibility for return postage, is explained in our Return and Refund Policy.

Contact

For shipping questions, contact us at bodynskincobusiness@gmail.com